Keuka College Campus Store Return & Exchange Policy

This policy outlines the conditions under which merchandise purchased from the Keuka College Campus Store may be returned or exchanged. It is designed to ensure a fair and transparent process for our customers while maintaining the integrity of our store operations. Refunds can only be issued to the original form of payment.

General Guidelines

• Return shipping costs are the responsibility of the customer.
• A valid receipt or original store order confirmation is required for all returns or exchanges.
• Refunds will be issued in the original form of payment. Purchases made by credit card or Wolf Bucks will be refunded to the same card.
• For items over $100, a refund check will be issued by the Business Office and mailed after the item is received and processed.

Technology Products

• All returns must be made within seven (7) business days of purchase.
• Items must be new, unopened, and in saleable condition, including the original sealed packaging, all accessories, manuals, and blank warranty cards.
• Only the current or newest models are eligible for return.
• Equipment must be unregistered and unused.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Special order merchandise
• Earbuds, headphones, or other worn personal items
• Clearance or heavily discounted items inventory
• Food and beverages

Restocking Fee

• A 10% restocking fee may apply to any items returned in opened packaging or returned after the seven-day return period.
• The Campus Store reserves the right to refuse a return or exchange at any time.

Clothing, Gifts & General Merchandise

• Clothing may be returned or exchanged within 30 days if unworn, in original condition, and with tags attached.
• All returns must be accompanied by the original receipt or store order confirmation.
• Return shipping costs are the responsibility of the customer.